Refund policy
Return and Exchange Policy
Effective Date: June 25, 2024
Welcome to YouMe Midnight Moon! We want you to be completely satisfied with your purchase. This Return and Exchange Policy outlines the terms and conditions for returning or exchanging products purchased through our platform. All products are inspected for damages and stains prior to packaging. By making a purchase, you agree to adhere to the policies described herein.
1. Eligibility for Returns and Exchanges
- To be eligible for a return or exchange, items must be in their original condition, unworn, and with all tags attached.
- Returns and exchanges are accepted within 14 days of receiving your order.
- Items marked as final sale are not eligible for return or exchange.
2. How to Initiate a Return or Exchange
- To initiate a return or exchange, please contact us at support@youmemidnightmoon.com with your order number and the reason for the return or exchange.
- Please note that orders cannot be canceled once they are placed. For returns or exchanges, we will provide further instructions.
3. Return Shipping Costs
- If the return or exchange is due to a mistake on our part (e.g., wrong item), we will cover the return shipping costs.
- For returns or exchanges due to other reasons (e.g., size or preference), you will be responsible for the return shipping costs.
4. Refunds and Exchanges
- Once we receive and inspect the returned item, we will process the return or exchange within 3-5 business days.
- We DO NOT offer refunds, ONLY exchange or store credit.
- Exchanges will be processed based on product availability. If the desired item is not available, we will issue a store credit or offer an alternative option.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 14 days of receiving your order. Please include clear pictures of the damaged or defective item in your email to expedite the process. We will provide further instructions.
- If applicable, we will issue a store credit or offer an alternative option.
6. Changes to Return and Exchange Policy
We may update this Return and Exchange Policy from time to time. The updated version will be posted on our website with the effective date.
7. Contact Us
If you have any questions or concerns about our Return and Exchange Policy, please contact us at support@youmemidnightmoon.com
NOTES: Please be aware that our PRINT ON DEMAND items are crafted uniquely for you and are considered FINAL sales once a tracking number has been issued. This exclusivity means that returns or refunds are not available for these personalized pieces.
This site is owned and operated by YouMe Midnight Moon LLC. This is an ecommerce website. By using the YouMe Midnight Moon platform, you acknowledge that you have read, understood, and agreed to this Return and Exchange Policy.