FAQ

 

Frequently Asked Questions

1. What is YouMe Midnight Moon?

YouMe Midnight Moon is more than just a brand, it’s a movement. We offer all-black fashion, journals, and accessories created to help you feel empowered, express your story, and connect with your inner strength. Our collections are made to support mental wellness, confidence, and self-discovery with simplicity, soul, and purpose in every piece.

2. Is everything in your store black?

Yes, black is at the heart of everything we create. To us, black isn’t dark, it’s powerful, bold, and full of meaning. You might find touches of white or metallics in our designs, but black will always be the main vibe. It reflects transformation, elegance, and the strength found in every woman’s journey.

3. Do you offer international shipping?

Currently, we offer shipping within Puerto Rico and the United States. At this time, our focus is on providing exceptional service to our domestic customers, but we hope to grow soon!

4. What is your return/refund policy?

We offer exchanges or store credit within a limited time. We do not offer cash refunds. Every item is crafted with care, and we want to make sure your experience stays special. Please review our Return and Exchange policy for detailed information on how to process a return.

5. Do you have any special discounts?

Yes, we proudly offer exclusive discounts to military members and first responders as a token of our appreciation for their service. To ensure these discounts are accessed by eligible customers, we use the SheerID verification system. Simply apply for your discount through our website, and SheerID will quickly verify your status. Once verified, you'll receive a 10% discount.

6. How can I contact customer support?

You can reach our friendly customer support team by emailing support@youmemidnightmoon.com or using the contact form on our website. We are here to assist with any questions or concerns you may have.

7. How can I stay updated on your latest collections and news?

The best way to stay updated on our latest collections, news, and events is by subscribing to our newsletter. You can also follow us on our social media platforms.

8. Are your jewelry pieces suitable for sensitive skin?

Our jewelry collection is crafted with utmost care using high-quality materials. We understand the importance of skin sensitivity and prioritize the selection of materials that are generally well-tolerated by sensitive skin.

9. How do I determine the right size for clothing and jewelry?

Each clothing item includes a size chart to help you choose the right fit. For jewelry, we share measurements like chain length or ring size in the description. And if you’re unsure, just reach out, we’re happy to guide you.