Política de envío
Shipping Policy
Effective Date: June 25, 2024
Welcome to YouMe Midnight Moon! This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our platform. By making a purchase, you agree to adhere to the policies described herein.
1. Processing and Handling
We strive to process and ship orders as quickly as possible. Orders are typically processed within five (5) to seven (7) business days from the date of purchase. Once processed, orders will be shipped within three (3) to five (5) business days. Please note that processing times may vary during peak seasons or promotional events.
2. Shipping Methods and Costs
We offer various shipping options to meet your needs. The available methods and associated costs will be presented during the checkout process. The shipping cost is calculated based on the delivery address, selected shipping method, and order weight.
3. Estimated Delivery Times
Delivery times vary depending on the chosen shipping method and destination. Estimated delivery times are provided during checkout and are subject to change due to factors beyond our control, such as weather conditions or carrier delays.
4. Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the status of your package. This allows you to monitor the progress of your delivery.
5. Address Accuracy
It is your responsibility to provide accurate and complete shipping information. We cannot be held responsible for delays or delivery failures resulting from incorrect or incomplete addresses.
6. Delivery Issues
We strive to ensure timely and accurate delivery of your order. However, we are not responsible for any misplaced or stolen packages once they have been successfully delivered to the address provided. If your tracking number indicates that your package has been delivered, but you have not received it, please verify the accuracy of the delivery address provided during checkout and contact the carrier directly with your tracking number to inquire about the delivery status.
In cases where your package is confirmed as lost or stolen after delivery, please contact us immediately. We will assist you in working with the carrier to investigate and resolve the issue to the best of our ability. Please note that while we will provide support, the ultimate responsibility for the package's safe delivery rests with the carrier and the recipient.
7. Changes to Shipping Policy
We may update this Shipping Policy from time to time. The updated version will be posted on our website with the effective date.
8. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at support@youmemidnightmoon.com
This site is owned and operated by YouMe Midnight Moon LLC. This is an ecommerce website. By using the YouMe Midnight Moon platform, you acknowledge that you have read, understood, and agreed to this Shipping Policy.